Example of an error code display
XXX (3 digit error)
Error code | Explanation |
|---|---|
101 | Server connection error |
102 | Signature verification error |
103 | License error (for example, the product key was keyed in wrongly) |
215 | Dependency check error Displayed when the control panel firmware version does not meet the installation requirement of the application. Example: The firmware version of the control panel is 1.02 and you attempted to install an application that requires firmware version 1.03. |
20X | Other errors |
- An additional 3-digit code may be displayed to indicate the details.
Example: 101-805
XXX -XXX (3 digit-3 digit error)
Error code | Explanation | Solution |
|---|---|---|
101-801 | Connection Timeout | Check the network settings of the device.
|
| 101-802 | SSL communication failed | Check the network settings of the device. |
| 101-803 | Proxy authentication failed | Check the proxy settings of the device. |
| 101-804 | Proxy Connection Timeout | Check the proxy settings of the device. |
| 101-805 | The server is under maintenance. Connection timeout. (An incorrect network was selected on the operation panel.) | Resume the operation after completing the server maintenance. Check the machine’s network settings. |
| 103-705 | Executed activation for an already-activated machine with a different product key. | Execute the update, not activation. |
| 201-700 | Activation is being attempted from a device with an unauthorized serial number. | Check the machine’s network settings. |
| 203-706 | License update has been executed using a deactivated product key. => User operation is required because the settings remain even after deactivation. | Execute activation, not license update. |