1. Insert the SD card into the slot on the side of the operation panel or the service slot.

    • It is recommended to use the SD card provided as a service part. Because the log data can be acquired much faster than when using commercially available SD cards. 
    • Insert the SD card into the machine's service slot instead of the SD slot on the side of the operation panel.

    * The part number of the SD card with 2 GBs that is registered as a service part is "B6455030".
    ** The part number of the SD card with 8 GBs that is registered as a service part is "B6455040".

  2. Turn ON the main power.
  3. Enter SP mode.
  4. Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the year-month-day calendar format.
    • For example, if a problem occurred on February 1, 2015, the date should be set to "20150201", as shown above.
    • Be sure to confirm the date when the problem occurred before obtaining the logs.
  5. Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).
    • "2" is set by default, which is the minimum needed for investigating the problem.
    • A value of "1" to "180" can be set.

  6. Execute SP5-858-111 (Acquire All Info & Logs) to copy all of the log types to an SD card.
    It is possible to obtain the logs separately by the following SPs.

    SP

    Collectable Information and/or Logs

    SP5-858-111

    All of the information and logs that are collected by executing the SPs from SP5-858-121 to SP5-858-145, and SMC.

    SP5-858-121

    Configuration page

    SP5-858-122

    Font page

    SP5-858-123

    Print settings list

    SP5-858-124

    Error log

    SP5-858-131

    Fax information (whether the fax destinations are included or not depends on the setting of SP5-858-103.)

    SP5-858-141

    Controller log, engine log, operation panel log, FCU, and SMC.

    SP5-858-142

    Controller log

    SP5-858-143

    Engine log

    SP5-858-144

    Operation panel log

    SP5-858-145

    FCU log

    SP5-992-001

    SMC

  7. After executing the SP for copying the information and/or logs, a confirmation screen will appear. To proceed with obtaining the information and/or logs, tap "Execute".

     

    • The approximate time it takes to transfer the debug log is as follows. Transfer time may be affected by the type or format of the SD card.
      Controller device log (GW device log): 2 - 20 minutes
      Engine device log: 2 minutes
      Operation panel device log: 2 - 20 minutes

    If the estimated time is not calculated due to an error, an error code will be displayed.

    Error Code

    Description

    -1

    Other.

    -2

    No SD card is inserted in the service slot or in the SD slot on the side of the operation panel. In this case, insert an SD card into either of the SD slots.

    -3

    The SD card is locked. In this case, unlock the SD card, as shown below.

    [A]: Unlocked, [B]: Locked

  8. Wait for the information and/or logs to be copied to the SD card.
  9. After a message stating that the process has completed appears on the operation panel, confirm that the LED light next to the SD card slot is not flashing and then remove the SD card.

  10. Make sure that the SD card access LED is off, then remove the SD card.

    • The process of obtaining logs fails in the following cases:
      - When the size of the logs to obtain exceeds the amount of space available on the SD card.
      - When the SD card is removed while the logs are being copied to it.
      - When the SD card is not formatted.
    • If ‘failed’ appears on the touch panel display, turn the power off, and then recover from step 1 again.