SC800 (Controller)

SC816-**

[0x0000]

Energy saving I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10 to 12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15 to 18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23, 24

D

read() error

SC816-25

D

write () error

SC816-26 to 28

D

write() communication retry error

SC816-29, 30

D

read() communication retry error

SC816-35

D

read() error

SC816-36 to 96

D

Subsystem error

SC 816-99

Subsystem error

Energy saving I/O subsystem detected some abnormality.

• Energy saving I/O subsystem defective
• Energy saving I/O subsystem detected a controller board error (non-response).
• Error was detected during preparation for transition to STR.

• SC816-99 occurs as a subsystem error except any error from -06 to 96.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Update the "System/Copy" firmware and the other system firmware modules to the latest version.
2. Disable the STR shift function by SP5-191-001 (Power Str Set).
3. Replace the controller board.

SC817-00

D

Monitor error: File detection / Digital signature error

• Bootloader cannot read any of diagnostic module, kernel, or root filesystem.
• In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed.

• Any of the following items does not exist or is broken OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem
• Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem

• ROM update for controller system
• Use another booting SD card having a valid digital signature

SC819-00

D

Kernel halt error

[xxxx]: Detailed error code

Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

[0x5032]

HAIC-P2 error

HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.)

• The code data saved in the HDD was broken for an unexpected reason. (HDD device defective)
• The code data saved to memory was broken for an unexpected reason. (Memory device defective)
• ASIC defective
• Data other than code data was unzipped due to a software malfunction.

• Turn the main power OFF/ON.
• Replace the HDD (PCB12).

• Replace the memory
• Replace the controller board.
• Fix the software

[0x5245]

Link up error

Link up transaction between Engine ASIC and Veena was not completed within 100 ms.

Either one of following message appears on console if Link up error occurs.

RESUME:PCI-Express bus ROOT_DL status error

RESUME:PCI-Express bus DETUP status error

"0x53554D45" -> Link up error

Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel.

• Turn the main power OFF/ON.
• Replace the controller board or the engine board (BICU)

[0x5355]

L2 status time out

L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec.

Engine ASIC during operation was rebooted or shifted to energy saving mode.

Machine reboots when SC23x, SC30x occurs.

If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target.

The following message appears on console.

SUSPEND:PCI-Express L2 Status Check Error

SUSPEND:PCI-Express L2 Status Check Error

Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel.

• Turn the main power OFF/ON.
• Replace the controller board or the engine board (BICU)

[0x6261]

HDD defective

Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD.

Power supply disconnection during data writing to the HDD.

Replace the HDD (PCB12).

This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on.

[0x696e]

gwinit processing end

If the SCS process is ended for some reason

If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification)

"0x69742064" -> "init died"

Turn the main power OFF/ON.

[0x766d]

VM full error

Occurs when too much RAM is used during system processing

"vm_pageout: VM is full"

Turn the main power OFF/ON.

Console string

Other error (characters on operation panel)

System detected internal mismatch error

• Software defective
• Insufficient memory
• Hardware driver defective (RAM, flash memory)

• Replace with a larger capacity RAM, or flash memory.
• Replace the controller board.
• Replace the connected controller option with a new one.

SC821-00

D

Self-diagnostics error: ASIC

[xxxx]: Detailed error code

[0B00]

ASIC register check error

The write-&-verify check has occurred in the ASIC.

Defective ASIC device

Replace the controller board.

[0B06]

ASIC detection error

Error in the I/O ASIC for system control detection

• Defective ASIC
• Defective North Bridge and PCII/F

Replace the controller board.

[0D05]

Comparison error of CPU and ASIC timer

The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed.

• Defective ASIC timer device
• Defective CPU device

Replace the controller board.

[50A1]

Video bridge device detection error

Video bridge device is not detected.

• Video bridge device ASIC (HARP or KLAVIER) defective.
• Connection error between PCI I / F of the controller ASIC and video bridge device ASIC.

Replace the controller board

[50A2]

Video bridge device (ASIC) register error

The CPU detects the video bridge device, but detects error data from the video bridge device.

Defective I/F between the video bridge device and the controller

Replace the controller board.

SC822-00

D

Self-diagnostic error: HDD

[xxxx]: Detailed error code

[3003]

HDD timeout

Check performed only when HDD is installed:

• HDD device busy for over 31sec.
• After a diagnostic command is set for the HDD, but the device remains busy for over 6sec.

• HDD defective
• HDD harness disconnected, defective
• Controller board defective

• Replace the HDD (PCB12).
• Replace the HDD connector.
• Replace the controller board.

[3004]

Diagnostic command error

No response to the self-diagnostic command from the ASIC to the HDD.

HDD defective

Replace the HDD (PCB12).

[3013]

HDD timeout (first machine)

HDD device busy for over 31 seconds.

A diagnostic command is set for the HDD, but the device remains busy for over 6 seconds.

• Defective HDD device
• Defective HDD connector
• Defective ASIC device

• Replace or remove the HDD (PCB12).
• Replace the HDD connector
• Replace the controller board

[3014]

Diagnostics command error (First machine)

Result of the issuance of diagnostic command is error.

Defective HDD device

Replace the HDD (PCB12).

SC823-00

B

Self-diagnostics error: NIC

[XXXX]: Detailed error code

[6101]

MAC address check sum error

The result of the MAC address check sum does not match the check sum stored in ROM.

• Defective SEEP ROM
• Defective I2C bus (connection)

Replace the controller board.

[6104]

PHY IC error

The PHY IC on the controller cannot be correctly recognized.

• Defective PHY chip
• Defective ASIC MII I/F

Replace the controller board.

[6105]

PHY IC loop-back error

An error occurred during the loop-back test for the PHY IC on the controller.

• PHY chip
• Defective MAC of ASIC (SIMAC/COMIC/CELLO)
• Defective I/F with the PHY board
• Defective solder on the PHY board

Replace the controller board.

SC824-00

C

Self-diagnostics error: NVRAM (resident)

[XXXX]: Detailed error code

[1401]

NVRAM verify error

NVRAM device is missing or NVRAM device is damaged.

• The NVRAM device is missing.
• The NVRAM device is damaged.
• NVRAM backup battery exhausted
• NVRAM socket damaged

Replace the NVRAM device.

SC828-00

D
[0101]

Self-diagnostic Error (ROM): Bootstrap Code Error

The CRC is calculated for the boot monitor and the OS program, and an error is detected when the result is different from expected. However, checking is not done for card boot.

• The flash ROM in the boot monitor, self-diagnostic program, or the OS program is corrupted or has deteriorated.
• The CPU is defective.

• Reinstall the boot monitor, self-diagnostic program, or OS program.
• Replace the controller board.

SC829-00

D

Self-diagnostic Errors (Optional RAM)

[0301]

Optional Memory 0 Verify Error

• For machines with resident RAM, Optional Memory 0 refers the RAM DIMM installed in the RAM Slot.
• For machines without resident RAM, Optional Memory 0 refers to the RAM DIMM installed in Slot 0.
• This error does not occur with machines that do not have resident RAM.
  

• The memory is defective.

• Replace the controller board (for machines with no resident RAM, replace the RAM-DIMM).

Every time the main power is turned ON, the structure of the optional RAM is checked.

If an error is detected at this point, the self-diagnostic module will not check the optional RAM.

Every time the main power is turned ON, the structure of the optional RAM is checked.

If an error is detected at this point, the self-diagnostic module will not check the optional RAM.
(The standard RAM is made up of 1GB of resident RAM and 1GB of the optional RAM.)

SC833-00

D

Self-diagnostic error: Engine I/F ASIC

[XXXX]: Detailed error code

[0F30]

Engine I/F ASIC detection error

ASIC (Mandolin) for engine control could not be detected.

ASIC (Mandolin) error

Replace the Engine I/F board (mother board).

[50B1]

Video device: clock generator detection error

Could not initialize or read the bus connection.

• Defective connection bus
• Defective SSCG

Replace the Engine I/F board (mother board).

[50B2]

Video device: clock generator verify error

Value of the SSCG register is incorrect.

• Defective connection bus
• Defective SSCG

Replace the Engine I/F board (mother board).

SC834-00

D

Self-diagnostic error: Optional memory

[5101]

Engine I/F optional memory verify error

An error occurs after write/verify check for optional RAM on the engine I/F board (mother board).

Defective memory device

Replace the Engine I/F board (mother board).

SC838-00

C

Self-diagnostic Error: Clock Generator

[xxxx]: Detailed error code

[2701]

Verify error

A verify error occurred when setting data was read from the clock generator via the I2C bus.

• Defective clock generator
• Defective I2C bus
• Defective I2C port on the CPU

Replace the controller board.

SC840-00

D

EEPROM access error

• During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.
• During the I/O processing, a writing error occurred.

• Defective EEPROM

-

SC841-00

D

EEPROM read data error

Mirrored data of the EEPROM is different from the original data in EEPROM.

Data in the EEPROM is overwritten for some reason.

-

SC842-00

C

Nand-Flash updating verification error

SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.

Nand-Flash defective

Turn the main power OFF/ON.

SC842-01

C

Insufficient Nand-Flash blocks (threshold exceeded)

At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code.

Number of unusable blocks exceeded threshold for Nand-Flash

Replace the controller board.

SC842-02

C

Number of Nand-Flash block deletions exceeded

At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code.

Number of blocks deleted exceeded threshold for Nand-Flash

Replace the controller board.

SC843-02

B

eMMC rewrite frequency exceeded the threshold (Smart Operation Panel)

At startup, or when the machined returned from energy saving mode, the eMMC was read and judged that the number of rewrote blocks had exceeded the threshold.

Number of blocks rewrote exceeded threshold for eMMC

Replace the Smart Operation Panel.

SC845

Hardware Error Detected when the automatic firmware update

SC845-01

D

Engine Board

SC845-02

D

Controller Board

SC845-03

D

Operation Panel (Normal)

SC845-04

D

Operation Panel (Smart Panel)

SC845-05

D

FCU

When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries.

Hardware abnormality of the target board

Replacing the target board

For SC852-02, HDD and memory may cause the problem. Replace the HDD or memory if the SC cannot be recovered by replacing the controller board.

SC845-50

D

DMM or hard disk failure

This SC occurs if auto firmware decompression fails after downloading the package firmware during auto firmware update or receiving reservation setting in SFU.

The machine operates normally if you turn the main power off and then back on, but the SC occurs again when firmware decompression fails again during the next auto firmware update.

Hardware failure (DIMM or hard disk failure) or the package file released via the global server (SERES) is corrupt.

Replace the DIMM on the controller board.

If the problem persists after replacing the DIMM, replace the hard disk.

SC845-51

D

Network, DIMM or hard disk failure

This SC occurs if auto firmware decompression fails after downloading the package firmware during auto firmware update, update from the application site, or receiving reservation setting in SFU.

Failure in the customer’s network or hardware (DIMM or hard disk) failure.

1. This may be recovered by retrying the firmware update.
2. If the problem persists, replace the DIMM on the controller board.
3. If the problem persists after replacing the DIMM, replace the hard disk.

SC851-00

B

IEEE 1394 I /F error

IEEE 1394 I/F cannot be used due to a driver error.

• HY, LINK Module malfunction
• PCI Interface malfunction

1. Confirm the IEEE 1394 connection.
2. Replace the IEEE 1394 interface board.
3. Replace the controller board.

SC855-01

B

Wireless LAN board error (driver attachment failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

1. Turn the main power OFF/ON.
2. Replace wireless LAN board

SC855-02

B

Wireless LAN board error (driver initialization failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

1. Turn the main power OFF/ON.
2. Replace wireless LAN board

SC857-00

B

USB I/F Error

The USB interface is unusable because of a driver error.

USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.)

Replace the controller board.

SC858-00

A

Data encryption conversion error (Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

• USB Flash, other data, corrupted
• Communication error caused by electrostatic noise
• Controller board defective

Replace the controller board.

SC858-01

A

Data encryption conversion error (HDD Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

• USB Flash, other data, corrupted
• Communication error caused by electrostatic noise
• Controller board defective

1. Turn the main power OFF/ON.
2. If the error persists, replace the controller board.

SC858-02

A

Data encryption conversion error (NVRAM Read/Write Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

NVRAM defective

1. Replace the NVRAM.
2. Replace the controller board.

SC858-30

A

Data encryption conversion error (NVRAM Before Replace Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Software error such as conversion parameters being invalid.

1. Turn the main power OFF/ON.
2. If the error persists, replace the controller board.

SC858-31

A

Data encryption conversion error (Other Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Controller board defective

Replace the controller board.

SC859-00

B

Data encryption conversion HDD conversion error

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

• HDD conversion was set with the data encryption key update function, but the HDD was removed.
• Machine lost power during data encryption key update
• Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted.

1. Check HDD connection.
2. Format the HDD (SP5-832: HDD formatting).
3. If there is a problem with the HDD, it has to be replaced.

SC859-01

B

Data encryption conversion HDD conversion error (HDD check error)

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

• HDD conversion was set with the data encryption key update function, but the HDD was removed.
• Machine lost power during data encryption key update
• Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted.

1. Check HDD connection.
2. Format the HDD (SP5-832: HDD formatting).
3. If there is a problem with the HDD, it has to be replaced.

SC859-02

B

Data encryption conversion HDD conversion error (Power failure during conversion)

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

Details:

NVRAM/HDD conversion is incomplete.

Power failure occurred during encryption key update.

None

The display after restart instructs the user to format the HDD.

SC859-10

B

Data encryption conversion HDD conversion error (Data read/write command error)

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

Details:

Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

1. Check HDD connection.
2. Format the HDD (SP5-832: HDD formatting).
3. If there is a problem with the HDD, it has to be replaced.

SC860-00

B

HDD startup error at main power on (HDD error)

• The HDD is connected but the driver detected the following errors.
• SS_NO.T_READY:/* (-2)HDD does not become READY*/
• SS_BAD_LABEL:/* (-4)Wrong partition type*/
• SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/
• SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/
• SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/
• SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/
• SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/
• SS_KERNEL_ERROR:/* (-10)Internal kernel error*/
• SS_SIZE_ERROR:/* (-11)Drive size too small*/
• SS_NO._PARTITION:/* (-12)The specified partition does not exist*/
• SS_NO._FILE:/* (-13)Device file does not exist*/
• Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more.

• Unformatted HDD
• Label data corrupted
• HDD defective

Format the HDD (SP5-832: HDD formatting) through SP mode.

SC860-01

B

HDD file system error at main power on (HDD error)

Failed to mount any of the hard disk partitions.

Power failed while writing files to the hard disk.

The machine shut down while writing files to the hard disk.

Be sure to back up the address book and retrieve the log before formatting the hard disk.

1. Turn the main power OFF/ON. 
    It may take a while to shut down because of the hard disk failure.
2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.

SC860-02

B

HDD label error at main power on (HDD error)

  Hard disk partition data abnormal.

Power failed while writing files to the hard disk.

The machine shut down while writing files to the hard disk.

Be sure to back up the address book and retrieve the log before formatting the hard disk.

1. Turn the main power OFF/ON. 
   It may take a while to shut down because of the hard disk failure.
2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.

SC860-03

B

HDD encryption key error at main power on (HDD error)

The encryption key for reading the encrypted hard disk data has failed.

The controller’s ROM (NAND) and NVRAM are both damaged. (Rare)

Be sure to back up the address book and retrieve the log before formatting the hard disk.

1. Turn the main power OFF/ON. 
   

   It may take a while to shut down because of the hard disk failure.

2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.

SC861-00

D

HDD re-try failure

At power on, the HDD is detected. Power supply to the HDD is interrupted after the
system has entered the energy saving mode, but after the HDD has been awakened from the energy saving mode, it does not return to the ready status within 30 sec.

• Harness between HDD and controller board disconnected, defective
• HDD power connector disconnected
• HDD defective
• Controller board defective

If the hard disk cannot be detected by turning on the main power again, replace the HDD or controller board.

SC862-00

D

Number of the defective sector reaches the maximum count

101 defective sectors are generated at the image storage area in the HDD.

SC863 occurs during the HDD reading and defective sectors are registered up to 101.

1. Format the HDD with SPSP5-832.
2. Replace the HDD (PCB12).

SC863-01

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disk label area.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-02

to 23

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)).

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC864-00

D

HD data CRC error

During HD operation, the HD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HD.

HD defective

-

SC864-01

D

HDD data CRC error

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disk label area.)

1. Format the HDD.
2. Replace the HDD (PCB12).

SC864-02 to 23

D

HDD data CRC error

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD.

Bad sectors were generated during operation.

(An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)).

1. Format the HDD.
2. Replace the HDD (PCB12).

SC865-00

D

HD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD (PCB12).

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disk label area.)

Replace the HDD (PCB12).

SC865-02

to 23

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)).

Replace the HDD (PCB12).

SC865-50 to 73

D

HDD time-out error

The machine does not detect a reply from the HDD during the HDD operation.

The HDD does not respond to the read/ write command from the machine.

1. Check the harness connections between the controller board and HDD.
2. Replace the HDD (PCB12).

SC866-00

B

SD card authentication error

A license error of an application that is started from the SD card was detected.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC867-00

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd0).

Turn the main power OFF/ON.

SC867-01

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd1).

Turn the main power OFF/ON.

SC867-02

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd2).

Turn the main power OFF/ON.

SC868-**

SD card access error

SC868-00

D

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd0)

SC868-01

D

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card defective
• SD controller defective

Slot number is displayed on the sub code.

Detail code is described in SMC print can confirm the details of the error.

• -13 to -3: File system check error
• Otherwise (no code, -2) : Device access error

SD card that starts an application

1. Turn the main power off and check the SD card insertion status.
2. If no problem is found, insert the SD card and turn the main power on.
3. If an error occurs, replace the SD card.
4. If the error persists even after replacing the SD card, replace the controller board.

SD card for users

1. In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*

In case of a device access error

1. Turn the main power off and check the SD card insertion status.
2. If no problem is found, insert the SD card and turn the main power on.
3. If an error occurs, use another SD card.
4. If the error persists even after replacing the SD card, replace the controller board (PCB11).

SC869-**

Malfunction of the proximity sensor is detected

SC869-01

C

Continuously detecting malfunction

The proximity sensor keeps in a detection state and accumulated time exceeds 24 hours.

The proximity sensor is disabled and is in the detection state at all times.

SC869-02

C

Continuously non-detecting malfunction

In the non-detection state, the following operations are detected 20 times continuously.

• Pressing "energy saving" button, or touching the operation panel
• Opening/closing the plate cover or ADF
• Setting the original
• Opening the front cover
• Opening the paper feed tray

The proximity sensor is disabled and is in the non-detection state at all times.

1. Go to the SP5-102-203 (input check SP for the proximity sensor).
2. Cover the sensor with 10 sheets of plain paper, and then execute the SP. Make sure that it becomes "0". (Do not place your hand near the sensor, even over the paper, when covering the sensor)
3. Remove the paper from the sensor and make sure that it becomes "1".
4. If the sensor reacts normally in step 2 and 3, check if there are any other possible factors around the machine that may cause the temperature change such as a heater or a fan. (Deal with the issue as necessary)
5. Replace the proximity sensors (S49) and proximity sensor board (PCB18) if an abnormal value is detected during steps 2 and 3.
6. Turn on the main power on and perform steps 1, 2, and 3 again.
7. If the SC is not solved, turn the main power off and replace the harness which connects the proximity sensors and the proximity sensor board.
8. If the SC is still not solved, there is a possibility that other parts of the machine such as the connector at the controller side or the harness between proximity sensor board and BICU are broken.

SC870-00

B

Address Book data error (Anytime: Address Book Error.)

SC870-01

B

Address Book data error (On startup: Media required for storing the Address Book is missing.)

SC870-02

B

Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)

SC870-04

B

Address Book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address Book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC870-07

B

Address Book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-08

B

Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)

SC870-09

B

Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)

SC870-10

B

Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)

SC870-11

B

Address Book data error (On startup: Inconsistency in Address Book entry number.)

SC870-20

B

Address Book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address Book data error (File I/O: Failed to generate file.)

SC870-22

B

Address Book data error (File I/O: Failed to open file.)

SC870-23

B

Address Book data error (File I/O: Failed to write to file.)

SC870-24

B

Address Book data error (File I/O: Failed to read file.)

SC870-25

B

Address Book data error (File I/O: Failed to check file size.)

SC870-26

B

Address Book data error (File I/O: Failed to delete data.)

SC870-27

B

Address Book data error (File I/O: Failed to add data.)

SC870-30

B

Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)

SC870-31

B

Address Book data error (Search: Failed to obtain data from cache during LDAP search.)

SC870-32

B

Address Book data error (Search: Failed to obtain data from cache while searching the WS-Scanner Address Book.)

SC870-41

B

Address Book data error (Cache: failed to obtain data from cache.)

SC870-50

B

Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)

SC870-51

B

Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)

SC870-54

B

Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)

SC870-55

B

Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)

SC870-56

B

Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

SC870-60

B

Address Book data error (Unable to obtain the on/off setting for administrator authentication (06A and later).)

When an error related to the Address Book is detected during startup or operation.

• Software bug
• Inconsistency of Address Book source location (machine/delivery server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration.
• Address Book data corruption was detected.

Install the device that contains address book information properly, and turn the main power off/on. If SC occurs again, do the following steps.

1. After installing the HDD, or SD/USB ROM, execute SP5-846-046 (UCS Setting).
2. Wait more than 3 seconds, then execute SP5-832 (HDD Formatting).
3. Turn the main power OFF/ON.

Procedure after SC870 is cleared

1. If there is backup data in SD card or Web Image Monitor, restore the address book data. (To restore from SD card, enter the encryption password which is the same as when you enter to backup.)

SC871-01

D

FCU error

An error occurred when FCS detects FCU defective.

• Time-out error
• Abnormal Parameter

1. Turn the main power OFF/ON.
2. Update the firmware if more recent firmware was released.

SC871-02

D

FCU job error (Recovery possible)

This SC occurs when the FCU has detected a job error (failure to start or complete a job) that may be recovered by auto reboot.

1. Turn the main power OFF/ON.
2. Update the firmware if more recent firmware was released.

SC871-03

D

FCU job error (Recovery not possible)

This SC occurs when the FCU has detected a job error (failure to start or complete a job) that will not be recovered by auto reboot.

1. Turn the main power OFF/ON.
2. Update the firmware if more recent firmware was released.

SC872-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

• HDD defective
• Power was turned off while the machine used the HDD.

1. Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).).
2. Replace the HDD (PCB12).

When you do the above, the following information will be initialized.

1. Partly received partial mail messages.
2. Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages).

SC873-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

• HDD defective
• Power was turned off while the machine used the HDD.

1. Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data).
2. Replace the HDD (PCB12).

When you do the above, the following information will be initialized.

1. Sender’s mail text
2. Default sender name/password (SMB/FTP/NCP)
3. Administrator mail address
4. Scanner delivery history

SC874-05

D

Delete all error (Delete data area) : Read error

SC874-06

D

Delete all error (Delete data area) : Write error

SC874-09

D

Delete all error (Delete data area) : No response from HDD

SC874-10

D

Delete all error (Delete data area) : Error in Kernel

SC874-12

D

Delete all error (Delete data area) : No designated partition

SC874-13

D

Delete all error (Delete data area) : No device file

SC874-14

D

Delete all error (Delete data area) : Start option error

SC874-15

D

Delete all error (Delete data area) : No designated sector number

SC874-16

D

Delete all error (Delete data area) : failure in performing HDD erase

SC874-41

D

Delete all error (Delete data area) : Other fatal errors

SC874-42

D

Delete all error (Delete data area) : End by cancellation

SC874-61 to -65

D

Delete all error (Delete data area) : library error

SC874-66

D

Delete all error (Delete data area) : Unavailable

SC874-67

D

Delete all error (Delete data area) : Erasing not finished

SC874-68

D

Delete all error (Delete data area) : HDD format failure (Normal)

SC874-69

D

Delete all error (Delete data area) : HDD format failure (Abnormal)

SC874-70

D

Delete all error (Delete data area) : Unauthorized library

SC874-99

D

Delete all error (Delete data area) : other errors

An error occurred while data was being erased on HDD or NVRAM.

• Error detected in HDD data delete program
• Error detected in NVRAM data delete program
• The "Delete All" option was not set

• Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the hard disk, the error will persist even after trying the above.)
• If the "Delete All" option is not installed when this error occurs, install the option.

SC875-01

D

Delete all error (HDD erasure) (hddchack –i error)

SC875-02

D

Delete all error (HDD erasure) (Data deletion failure)

An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD)

• HDD logical formatting failed.
• The modules failed to erase data.

Turn the main power OFF/ON.

SC876-00

D

Log Data Error

An error was detected in the handling of the log data at power on or during machine operation.

• Damaged log data file.
• Log encryption is enabled but encryption module is not installed.
• Inconsistency of encryption key between NV-RAM and HDD.
• Software bug.

Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps (for when only an HDD is replaced):

1. Disconnect the HDD and turn ON the main power.
2. Execute SP5-801-019 (Memory Clear: LCS Memory Clr) to Initialize the LCS settings.
3. Turn OFF the main power.
4. Connect the HDD and turn ON the main power.
5. Execute SP5-832-004 (HDD Formatting (Job Log)).
6. Turn OFF the main power.
   * The following step is to configure the logging/encryption setting again.
7. Turn ON the main power.

SC876-01

D

Log Data Error 1

An error was detected in the handling of the log data at power on or during machine operation.

Damaged log data file

Initialize the HDD (SP5-832-004).

SC876-02

D

Log Data Error 2

An error was detected in the handling of the log data at power on or during machine operation.

Log encryption is enabled but encryption module is not installed.

1. Replace or set again the encryption module.
2. Disable the log encryption setting.

SC876-03

D

Log Data Error 3

An error was detected in the handling of the log data at power on or during machine operation.

Inconsistency of encryption key between NV-RAM and HDD.

1. Disable the log encryption setting.
2. Initialize LCS memory (SP5801-019).
3. Initialize the HDD (SP5-832-004).

SC876-04

D

Log Data Error 4

An error was detected in the handling of the log data at power on or during machine operation.

• Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption)
• Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)

Initialize the HDD (SP5-832-004).

SC876-05

D

Log Data Error 5

An error was detected in the handling of the log data at power on or during machine operation.

• Only the NV-RAM has been replaced with one previously used in another machine.
• Only the HDD has been replaced with one previously used in another machine.

1. Attach the original NV-RAM.
2. Attach the original HDD.
3. With the configuration that caused the SC, initialize the HDD (SP5-832-004).

SC876-99

D

Log Data Error 99

An error was detected in the handling of the log data at power on or during machine operation.

Other causes

-

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done.

• Data Overwrite Security option SD card is broken.
• Data Overwrite Security option SD card has been removed.

• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

SC878-00

D

TPM authentication error

TPM electronic recognition failure

• Update of system module attempted without correct update path
• USB flash memory not operating correctly

Replace the controller board (PCB11).

SC878-01

D

USB flash error

There is a problem in the file system of the USB flash memory.

USB Flash system files corrupted

Replace the controller board (PCB11).

SC878-02

D

TPM error

An error occurred in either TPM or the TPM driver

TPM not operating correctly

Replace the controller board (PCB11).

SC878-03

D

TCSD error

An error occurred in the TPM software stack.

• TPM, TPM software cannot start
• A file required by TPM is missing

Replace the controller board (PCB11).

SC878-20

D

1. Cycle the power off/on.
2. Replace the controller board.

SC878-21

D

1. Cycle the power off/on.
2. Replace the controller board.

SC880-00

D

MLB error

Reply to MLB access was not returned within a specified time.

MLB defective

1. Replace the MLB.
2. Remove the MLB.

SC882-00

A

Smart Operation Panel software verification error

 Smart Operation Panel verification was executed and an invalid result returned.

•  The Smart Operation Panel software has corrupted the memory.
• An unauthorized application has been installed on Smart Operation Panel.

• Reinitialize Smart Operation Panel or rewrite the firmware.

SC890-01

A

PaaS* function: Tampering detection

PaaS data in NVRAM and on USB flash drive do not match at startup.

-

Activate PaaS => Install => After successful installation, reboot.

Notes on application:

Before attempting recovery, check whether the device is registered to PaaS-PF. If it is, cancel the registration. The SC is resolved by rebooting after successful installation.

SC890-02

A

PaaS function: Suspended

This SC occurs when the PaaS function is suspended because of an internal or external factor (receiving a request from PaaS-PF to suspend).

-

The warning dialog box displayed when this SC occurs contains instructions.

Follow the instructions to solve the problem.

SC899-00

D

Software performance error (signal reception end)

Unknown software error occurred.

Occurs when an internal program behaves abnormally.

In the case of a hardware defect

• Replace the hardware.

In the case of a software error

• Turn the main power OFF/ON.
• Try updating the firmware.