Overview

The RemoteConnect Support function allows monitoring and remote control of the customer’s machine’s operation panel.

• Allow a customer support operator to remotely connect with client's machine equipped with the Smart Operation panel (SOP-G2), or PC over the internet.
• Enable the support center to diagnose and resolve the issue through real-time screen sharing, remote guidance, and operation.
  

Previously, to avoid security concerns, the function was disabled by default. However, this has changed and the application is now enabled by default on machines produced since September 2018. (This setting is enabled by default on the current model.)

So, it’s necessary to confirm with customers whether enabling the remote function is acceptable. If after explaining the function and benefits, the customer does not agree, then disable it via SP mode.