With this feature, you can save device logs that are stored in the machine (HDD or operation panel) on an SD card. It allows the Service Technician to save and retrieve error information for analysis.

The Capturing Log feature saves device logs for the following four.

  • Controller device log including operation log
  • Engine device log
  • FCU device log
  • Operation panel log

  • In older models, a technician enabled the logging tool after a problem occurred. After that, when the problem had been reproduced, the technician was able to retrieve the device log.
  • However, this new feature saves the device logs at the time that problems occur. Then you can copy the logs to an SD card.
  • You can retrieve the device logs using an SD card without a network.
  • Analysis of the device log is effective for problems caused by the software. Analysis of the device log is not valid for the selection of defective parts or problems caused by hardware.
  • Make sure to shut down and reboot the machine once before retrieving the Debug Logs. Otherwise, the latest settings may not be collected when the debug logs are retrieved.

Types of device logs that can be saved

Type

Storage Timing

Destination (maximum storage capacity)

Controller device log including operation log

  • Saved at all times

HDD or SD card (4 GB) connected to the service slot.

When the data gets over the capacity of the SD card, the older data is deleted.

Engine device log

  • When an engine SC occurs
  • When paper feeding/output stop because of a jam
  • When the machine doors are opened during normal operation

HDD or SD card connected to the service slot (Up to 300 times)

FCU device log

  • When a specified amount of FCU device log is stored in the FCU. If fax application is unavailable (e.g. not installed), the machine does not transfer the log.

HDD or SD card connected to the service slot

Operation panel log

  • When an error related to the operation panel occurs.

Memory in the operation panel.

  • Device logs are not saved in the following conditions:
  • While erasing all memory
  • While data encryption equipment is installed
  • While changing the firmware configuration
  • Forced power OFF (accidentally disconnecting the outlet)
  • Engine device log while the machine is shutting down
  • When the power supply to the HDD is off because of energy saving (engine OFF mode/STR mode)
  • When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859, SC860, SC861, SC863, or SC864

  • The following logs are not saved:
  • Logs related to the energy saving mode (Engine-off, suspend-mode, or other cases)
    Network communication log
    Logs related to NRS
    IP-FAX log
    Access log for unauthorized users (guests)
  • HTTP session timeout log
  • Auto log-out log
  • IC card related log
  • Authorization for Fax