Some customers might ask for this feature to be disabled because of security precautions. In many cases, disabling RemoteConnect Support should be sufficient.

However, if a customer asks for RemoteConnect Support to be completely uninstalled, remove it by conducting the following procedure:

  1. Log in to Screen SP mode.
  2. Select Apps > Install.

  3. Select Uninstall for the following two applications:

    Firmware TypePart NumberVersion
    RemoteConnectSupportD2411470A1.0.5
    RemoteSupportServiceD1961459A1.0.1