Enter the [Firmware Update] menu in the SP mode and update the package firmware.

  • The [Firmware Update] button will appear even when a machine is connected to @Remote with a device which does not have an embedded @Remote communicating function. If an error code is displayed, refer to Error Screens During Updating.

  1. Enter the SP mode.
  2. Touch [Firmware Update].

  3. Touch [Reserve].

  4. Touch [Reservation setting].
  5. Enter the dates and times of the next visit and the start of receiving data.
    • "Next time to visit this customer": The package firmware will be automatically downloaded by this time/date.
    • "When to receive? (1-7)": The download of the package firmware will begin this number of days before the next visit.

    When reservation update by the media device is set, the update date and time is displayed.

Successful Download

In the two diagrams below, the firmware is set to be downloaded by the day before the next scheduled visit. In the first diagram, the download is successful on the first try. In the second diagram, the download fails three times and is successful on the fourth try.

  • If the firmware download fails or cannot be completed due to the network settings/condition, no power to the machine, or other reason, the machine will continue retrying every six hours until the scheduled deadline (up to a maximum of four tries). For example, if the download is set for the day before the next visit, the machine will attempt the download at 24 hours before the visit, and then continue trying every six hours (max. four tries total).
  • The retry is only performed in cases when the firmware download has failed.
  • If the machine is in Energy Saver mode when the download is scheduled to begin, the download will be performed in the background and the machine/panel will stay in Energy Saver mode.
  • The download will continue uninterrupted even if the customer initiates a print job, copy job, fax receiving or other operation while the download is in progress.
  • The download will be terminated if the customer turns the power off while the download is in progress.
  • If the download cannot be completed successfully by the time of the next scheduled visit, the machine will stop trying to download the firmware.