IM C4500/C5500/C6000IM C2000/C2500/C3000/C3500
Troubleshooting
Troubleshooting for SC Errors
When SC375 (TM/ID sensor output error, belt damage detected) is Displayed
Cause:
TM/ID sensor connector missing/connection error
TM/ID sensor detection window dirt
TM/ID sensor malfunction
Undulation in the ITB, or belt slippage
Expand All
Read This First
Symbols, Abbreviations and Trademarks
Symbols, Abbreviations
Trademarks
Product Information
Changes from the Previous Models
Lookup Table
Exterior Cover/Air Flows (Fan Control)
Scanner
Laser Unit
Auto Image Adjustment
PCDU (Photo Conductor and Development Unit)
Fusing
Waste Toner
Paper Feed / Transport
Electrical Components
Machine Codes and Peripherals Configuration
Main Machine
-17
-18
-19
-21
-22
-27
-29
-65
Option
Diagram
IM C6000 Peripherals
IM C5500 / IM C4500 Peripherals
IM C3500 / IM C3000 Peripherals
IM C2500 / IM C2000 Peripherals
Specifications
Installation
Installation Requirements
Environment
Machine Level
Machine Space Requirements
Machine Dimensions
Power Requirements
Changes from Previous Machine Concerning Installation
Main Machine Installation: Important Notice on Security Issues
Overview
Password Setting Procedure
Main Machine Installation: Accessory Check
Main Machine Installation: Installation Procedure
Removing the Packing Materials and Shipping Retainers
Removing the PCDU Seals and Spacer
Attaching the Accessories
Cleaning Cloth Holder
End Fence
Decals
Installing the Feeler for the Paper Exit Full Sensor
Checking the Position of the Paper Exit Feeler
Toner Bottle Installation and Toner Initialization
Image Quality Test / Settings
Loading Paper
Color Registration and Auto Color Calibration (ACC)
Checking the Copy Image with the Test Chart
Paper Registration
Auto Remote Firmware Update Settings
Enabling the Copy Data Security Function
HDD Security Function Settings
Settings Relevant to the Service Contract
Changes for Using the @Remote Toner and Waste Toner Bottle Automatic Delivery Service
Main Machine Installation: When Moving the Machine
Cautions upon Lashing
Anti-Condensation Heater (Scanner, PCDU)
Anti-Condensation Heater (Scanner)
Accessory Check
Installation procedure
Anti-Condensation Heater (PCDU)
Accessory Check
Installation procedure
Dehumidification Heater for Paper Feed Trays
Accessory Check
Connecting to Main Machine Tray
Connecting to Paper Feed Unit PB3300/PB3280
Connecting to Paper Feed Unit PB3270
Connecting to LCIT PB3290
Paper Feed Unit PB3280 / B3300 (D3FY / D3FZ)
Accessory Check
Installation Procedure
Paper Feed Unit PB3270 (D3G0)
Accessory Check
Installation Procedure
LCIT PB3290 (D3G2)
Accessory Check
Installation Procedure
Changing the Paper Size
LCIT RT3040 (D3G1)
Accessory Check
Installation Procedure
Changing the Paper Size
Dehumidification Heater for LCIT RT3040 (Service Option)
Accessory Check
Installation Procedure
Installing the Heater to LCIT RT3040
Connecting the LCIT PB3290
Connecting the Paper Feed Unit PB3300
Caster Table Type M3 (D178)
Accessory Check
Installation Procedure
How to Place the Main Machine on the Caster Table
How to Place the Paper Feed Unit PB3270 on the Caster Table
Platen Cover PN2000 (D700)
Accessory Check
Installation Procedure
ARDF DF3110 (D3FE)
Accessory Check
Installation Procedure
When Feeding Thin Paper
SPDF DF3120 (D3FF-17, -21)
Accessory Check
Installation Procedure
Attaching the SPDF
Adjustment after Installation
Small Paper Feeding Unit Type M37 (D3FF-18, -22)
Accessory Check
Installation Procedure
Installing the Small Paper Feeding Unit
Attaching the Tray Holder
SP Adjustment
Page Keeper Type M37 (D3FF-19, -23)
Accessory Check
Installation Procedure
Removal of Exterior Covers
Installing the Double-feed Sensor Board
Installing the Double-feed Sensor (Receiver)
Installing the Double-feed Sensor (Emitter)
Installing the Exterior Covers
SP Adjustment
1 Bin Tray BN3130 (D3CQ)
Accessory Check
Installation Procedure
Checking the Position of the Paper Exit Feeler
Internal Shift Tray SH3080 (D3FV)
Accessory Check
Installation procedure
Checking the Position of the Paper Exit Feeler
Side Tray Type M37 (D3FX)
Accessory Check
Installation Procedure
Bridge Unit BU3090 (D3FW)
Accessory Check
Installation Procedure
Booklet Finisher SR3290 (D3FN) / Finisher SR3280 (D3G4)
Accessory Check
Installation Procedure
Attaching the Proof Support Tray
Notes on Moving the Finisher
Punch Unit PU3090 (D3FP)
Accessory Check
Installation Procedure
Booklet Finisher SR3270 (D3FQ)
Accessory Check
Installation Procedure
Attaching the Proof Support Tray
Notes on Moving the Finisher
Finisher SR3260 (D3FR)
Accessory Check
Installation Procedure
Attaching the Proof Support Tray
Stapleless Stapler Initial Settings
Notes on Moving the Finisher
Punch Unit PU3080 (D3G5)
Accessory Check
Installation Procedure
Internal Finisher SR3250 (D3FG)
Accessory Check
Installation Procedure
Punch Unit PU3070 (D3FM)
Accessory Check
Installation Procedure
Internal Finisher SR3300 (D3FT)
Accessory Check
Installation Procedure
Stapleless Stapler Initial Settings
Internal Multi-Fold Unit FD3010 (D3FS)
Accessory Check
Installation Procedure
When Attaching the Finisher Beyond the Internal Multi-Fold Unit
Banner Paper Guide Tray Type M19 (D3BF)
Accessory Check
Installation Procedure
Imageable Area Extension Unit Type M19 (D3BR-07)
Accessory Check
Installation Procedure
If You Forgot to Change the SP
External Keyboard Bracket Type M19 (D3BR-10)
Accessory Check
Installation Procedure
Internal Options
List of Slots
Device Server Option Type M37 (D3GF-10, -11)
Component Check
Installation Procedure
What Do the LED Indications Mean?
Notes for Energy Saving Mode Setting
IP Address Setting
IEEE 1284 Interface Board Type M19 (D3C0)
Component Check
Installation Procedure
IEEE 802.11agn Interface Unit Type M19 (D3BR-01)
Component Check
Installation Procedure
User Tool Settings for IEEE 802.11a/g/n
SP Mode Settings for IEEE 802.11 Wireless LAN
File Format Converter Type M19 (D3BR-04)
Component Check
Installation Procedure
Memory Unit Type M37 4GB (D3GF-08)
Component Check
Installation Procedure
Enhanced Security HDD Option Type M12 (D3A6-02)
Component Check
Installation Procedure
After Installing the HDD
Optional Counter Interface Unit Type M12 (B870-21)
Component Check
Installation Procedure
Key Counter Bracket Type M3 (D739-09)
Component Check
Installation Procedure
NFC Card Reader Type M37 (D3GF-34)
Component Check
Installation Procedure
Smart Card Reader Built-in Unit Type M37 (D3GF-35)
Component Check
Installation Procedure
Procedure for Connecting to the Main Machine USB Slot
Procedure for Connecting to the Operation Panel USB Slot
SD Card Options
SD Card Slots
SD Card Appli Move
Overview
Move Exec
Undo Exec
PostScript3 Unit Type M37 (D3GF-26, -27, -28)
Overview
Component Check
Installation Procedure (Adobe PS)
Switching back to Clone PS from Adobe PS
Initial Settings for the Printer Driver
Camera Direct Print Card Type M37 (D3GF-30)
Component Check
Installation Procedure
IPDS Unit Type M20 (D3BC-20, -21, -22)
Component Check
Installation Procedure
XPS Direct Print Option Type M37 (D3GF-19, -20, -21)
Component Check
Installation Procedure
OCR Unit Type M13 (D3AC-23, -24, -25)
Component Check
Searchable PDF Function Outline
Installation Procedure
Recovery Procedure
DataOverwriteSecurity Unit Type M19 (D3BS-03)
Overview
Component Check
Before You Begin the Procedure
Seal Check and Removal
Installation Procedure
Configuring "Auto Erase Memory" (Performed by the Customer)
VM CARD Type M37 (D3GF-32)
Component Check
Installation Procedure
Network Settings
Specifying Network Settings According to Customer's Environment
Settings on Displaying an Alert When the Ethernet Cable is Broken or Disconnected
@Remote Settings
Security Settings
Security Function Installation
Data Overwrite Security
Before You Enable the Auto Erase Memory Setting
How to Enable Auto Erase Memory Setting
HDD Encryption
Before You Begin the Procedure
Installation Procedure
Enable Encryption Setting
Check the Encryption Settings
Backing Up the Encryption Key
Encryption Key Restoration
"Web Help Support" Settings
Overview
How to Enable/Disable Web Help Support
"RemoteConnect Support" Settings
Overview
How to Enable/Disable RemoteConnect Support
Uninstalling RemoteConnect Support
"Remote Panel Operation" Settings
Overview
How to Enable/Disable Remote Panel Operation/Monitoring
Operation Guidance for Users
Checking the Connection of Peripherals and Options
Preventive Maintenance
PM Parts Settings
Replacement Procedure of the PM Parts
Method 1: By SP3701
Method 2: By [PM Counter / New Unit Set] Menu
After Installing the New PM Parts
SP Descriptions
Operation Check
PM Parts List
Replacement and Adjustment
Notes on the Main Power Switch
Push Switch
Characteristics of the Push Switch (DC Switch)
Shutdown Method
Forced Shutdown
Beforehand
Special Tools and Lubricants
Special Tools and Lubricants
Where to Apply Noise-Reduction Grease
Drive Train at Duplex Unit Paper Exit
Duplex (on Machine's Side): Duplex Drive on Machine's Side: Gear Shaft at Duplex Unit Paper Exit
Laser: Laser Unit: Laser Optics Positioning Motor Shaft
Paper Feed: Slide Bearings of Registration Roller
Drive: Registration Motor
Drive Unit for Paper Feed
Drive: Fusing Delivery Drive Unit
Waste Toner Drive at Machine's Front Side Plate
Exterior Covers
Overview
Front and Rear Side Covers
Right and Left Side Covers
Paper Exit Covers
Inner Covers
Front Cover
Controller Cover
Upper Left Cover
Left Rear Cover
Left Cover
Rear Cover
Rear Lower Cover
Right Rear Cover
Right Upper Cover
Proximity Sensor Cover
Proximity Sensor (S49)
Main Power Switch Cover
Waste Toner Cover
Inverter Tray
Paper Exit Tray
Paper Exit Cover
Paper Exit Lower Cover
Paper Exit Front Cover
Inner Upper Cover
Inner Lower Cover
Operation Panel (PCB13)
Operation Panel Unit
USB Cable
ADF
ADF Removal
Scanner Unit
Before You Begin
Scanner Exterior
Scanner Front Cover
Scanner Right Cover
Scanner Left Cover
Scanner Upper Cover
Exposure Glass
Scanner Carriage
Cleaning the scanner carriage mirror
Scanner Motor (M26)
APS Sensors (S44)(S45)
Scanner Home Position Sensor (S42)
ADF/Platen Cover Sensor (S43)
Scanner FFC
When changing the FFC
Laser Unit
Laser Unit
Before Replacement
Removing
Installing a New Laser Unit
Adjustment after replacing the laser unit
Polygon Mirror Motor (M27)
Adjustment after replacing the polygon mirror motor
SP descriptions
PCDU
Notes when replacing a PCDU
Note for IM C6000/5500
Restore the spring pressure
PCDU
Replacement
Adjustment after Replacing the PCDU
PCU/Development Unit
Before Replacing a PCU or Development Unit
Replacement
Precautions when joining the PCU and the development Unit
Method for Checking after Replacement
Adjustment after Replacing the PCU or Development Unit
Imaging Temperature Sensor (Thermistor) (S33)
Waste Toner
Before Replacing the Waste Toner Bottle
Replacement
Waste Toner Bottle Full Sensor (S34), Waste Toner Bottle Set Sensor (S35)
Image Transfer Unit
Image Transfer Belt Unit
What to Do before Replacing the Image Transfer Belt
Replacement
Image Transfer Cleaning Unit
What to Do before Replacing the Image Transfer Cleaning Unit
Replacement
Image Transfer Belt
Attaching the Belt
Paper Transfer Roller
When reinstalling the paper transfer roller
Paper Transfer Roller Unit
What to Do before Replacing the Paper Transfer Roller Unit
Replacement
Fusing Entrance Sensor (S1)
TM/ID Sensor (S48)
Before Replacing the TM/ID Sensor (S48)
Replacement procedure
Adjustment after replacing the TM/ID sensor
Temperature and Humidity Sensor (S41)
ITB Contact and Release Sensor (S32)
Image Transfer Lock Unit
Installing the Image Transfer Lock Unit
Drive Unit
Overview
Paper Feed Motor (M6)
Transport Motor (M5)
Paper Transfer Contact and Release Motor Unit (M18)
Imaging Drive Unit
PCU Motor: CMY (M15)
Development Motor: CMY (M16)
Development Motor: Black (M29)
PCU: Black / Image Transfer Motor (M17)
Registration Motor (M7)
Fusing Motor (M8)
Paper Exit / Pressure Release Motor (M4)
Duplex Entrance Motor (M1)
Toner Supply Motor (M19) (M20) (M21) (M22)
Sub Hopper
K
C
M
Y
Toner End Sensor (S18)(S19)(S20)(S21)
Toner Bottle Drive Motor
K
C
M
Y
ID Chip Contact Board
K
C
M
Y
Transport Coil Unit
Y
M
C
K
Development Solenoid (Only IM C2500/2000)
Fusing Unit
Fusing Unit
Fusing Entrance Guide Plate
Cleaning the Fusing Entrance Guide Plate
Fusing Exit Guide Plate
Cleaning the Fusing Exit Guide Plate
Fusing Upper Cover
Fusing Lower Cover
Fusing Sleeve Belt Unit
Pressure Roller
Adjustment before replacing the pressure roller
Replacement
Fusing Sleeve Thermostat Unit
Non-Contact Thermistor (S46)(S47)
Pressure Roller Thermistor (TH3) (TH4) (TH5)
Thermopile Unit
Pressure Roller HP Sensor (S26)
Shield Position Sensor (S50) (IM C6000/5500/4500)
Shield Drive Motor (M28) (IM 6000/5500/4500)
Fusing Exit Drive Solenoid (SOL3)
Paper Exit
Paper Exit Unit
Paper Exit Solenoid (SOL2)
Paper Exit Sensor (S10)
Reverse Sensor (S9)
Paper Exit Full Sensor (S11) (IM C6000/C5500/C4500/C3500/C3000)
Reverse Motor (M3)
Fusing Exit Sensor (S27)
Paper Feed
Paper Feed Unit
1st Paper Feed Unit
2nd Paper Feed Unit
Paper Dust Collection Unit
Pick-up Roller, Paper Feed Roller
Friction Roller (1st Paper Tray), Torque Limiter
Friction Roller (2nd Paper Tray), Torque Limiter
Lift Motor (1st Feed Tray) (M9), Lift Motor (2nd Feed Tray) (M10)
Paper Feed Sensor (S12) (S22) (IM C6000/5500/4500/3500/3000)
Transport Sensor (S13)(S23)
Upper Limit Sensor (S15) (S25)
Paper End Sensor (S14) (S24)
Registration Sensor (S16)
Bypass Tray Unit
Bypass Tray
Bypass Paper End Sensor (S6)
Bypass Pick-up Roller
Bypass Paper Feed Roller
Bypass Separation Roller/Torque Limiter
Bypass Width Sensor (S8)
Bypass Length Sensor (S7)
Bypass Table Calibration
Bypass Pick-up Solenoid
Duplex Unit
Duplex Unit
Bypass/Duplex Motor (M2)
Duplex Entrance Sensor (S5)
Duplex Exit Sensor (S3)
Duplex Guide Plate Open/Close Sensor (S4)
Electrical Components
Overview
Printed Circuits/Parts inside the Controller Box
Printed Circuits behind the Controller Box
Printed Circuit/Parts inside the Power Box
Printed Circuits behind the Power Box
Controller Box Cover
BICU (PCB10)
Replacing the NVRAM (EEPROM) on the BICU
Controller Board (PCB11)
Replacing the NVRAM on the Controller Board
HDD (PCB12)
Adjustment after Replacement
Controller Box
Imaging IOB (PCB2)
HVP-TTS (PCB16)
PSU (AC Controller Board) (PCB9)
PSU (DC Power)
Power Supply Box
Paper Transport IOB (PCB1)
HVP-CB (PCB19)
HVP-CB with Bracket
Proximity Sensor Board (PCB18)
Fans/Filters
Exhaust Filter
Adjustment before Replacing the Exhaust Filter
Replacement
Deodorization Filter
Development Intake Fan (FAN6)
Ozone Exhaust Fan (FAN3)
Paper Exit Cooling Fan (FAN7)
Fusing Exhaust Fan (FAN1)
Drive Cooling Fan (FAN9) (IM C6000/C5500/C4500 Only)
Main Exhaust Fan (FAN8) (IM C6000/C5500/C4500 Only)
Toner Supply Cooling Fan (FAN5)
PSU Cooling Fan (FAN2)
Controller Box Cooling Fan (FAN4)
Image Adjustment
Auto Color Calibration
Adjusting the Tone of the Printed Image
Adjustment by Changing the Printer Driver Setting
Opening the Printer Driver's "Color Balance Details" Window
Color Balance Details Window
Adjusting the Tone in the "Color Balance Details" Window
Adjustment Examples
Adjustment by Changing the Machine’s Profile Setting
Procedure to Change the Profile Setting
Patterns and Tendency of the Tone for Each Profile
Printer Gamma Correction
Color Registration
Check the Occurrence of Color Registration Errors
Judgment for Type of Color Registration Error
Adjustment after Replacement
Image Adjustment After Replacing Parts
Image Position Adjustment
Scanning Adjustment
ADF Image Adjustment
Troubleshooting
Self-Diagnostic Mode
SC Automatic Reboot
HDD-related Messages
Service Call Conditions
Summary
SC Logging
List of Automatic Reboot Target SC
Engine SC
Controller SC
SC Code Classification
SC100 (Engine: Scanning)
SC200 (Engine: Image Writing)
SC300 (Engine: Charge, Development)
SC400 (Engine: Around the Drum)
SC500
Engine: Paper transport 1 (Paper Feed, Duplex, Transport)
Engine: Fusing
Fusing Sleeve (Center) Error (SC54*-**)
Fusing Sleeve (Edge) Error (SC55*-**)
Pressure Roller Thermistor (Center) Error (SC56*-**)
Pressure Roller Thermistor (Edge) Error (SC57*-**)
Pressure Roller Thermistor (Full-Bleed Edge) Error (SC58*-**)
SC600
SC600 (Engine: Communication and Others)
SC600 (Controller)
SC700 (Engine: Peripherals)
SC800 (Controller)
SC900
SC900 (Engine: Others)
SC900 (Controller)
Troubleshooting for SC Errors
When SC285-02 (MUSIC Error) is displayed
Cause:
Solution:
When SC285-03 (Insufficient MUSIC patterns) is Displayed
When SC370 (TM (ID) sensor calibration error) is Displayed
Cause:
Solution:
Recovery Check Procedure
Adjustment after Recovery
When SC371 (TM/ID Sensor Output Error: Background Output (Regular Reflection)) is Displayed
Cause:
Solution:
Recovery Check Procedure
When SC375 (TM/ID sensor output error, belt damage detected) is Displayed
Cause:
Solution:
Recovery Check Procedure
When SC501, SC502, SC503, or SC504 (Paper Tray Lift/Descent Error) is Displayed
When SC549 (Shield Operation Error Detection) is Displayed
Troubleshooting Flowchart
Fusing Shield Check
Solution
When SC670 (Engine start up error) is displayed
When SC672 (Controller start up error) is displayed
Overview
Flowchart for Identifying the Cause of the Problem
Solutions
Jam Detection
Jam Display
Clearing a Paper Jam
Paper Jam History
How to Check the Jam History
Paper Jam Display
Jam Codes and Display Codes
Paper Size Code
Sensor Locations
Troubleshooting for Transport/Paper Feeding of the Machine
Curled Paper
Initial Jam
Initial Jam: Cause Code 001 / Location Code A
Initial Jam: Cause Code 001 / Location Code B
Initial Jam: Cause Code 001 / Location Code C
Initial Jam: Cause Code 001 / Location Code Z
Jam
1st Feed Tray No Feeding: Late Jam : Cause Code 003
2nd Feed Tray No Feeding: Late Jam : Cause Code 004
Transport Sensor (1st Feed Tray) (S13) : Late Jam : Cause Code 011
Transport Sensor (2nd Feed Tray) (S23): Late Jam : Cause Code 012
Registration Sensor (S16): Late Jam : Cause Code 017
Fusing Entrance Sensor (S1): Late Jam : Cause Code 018
Paper Exit Sensor (S10): Late Jam : Cause Code 020
Transport Sensor (1st Feed Tray) (S13): Lag Jam : Cause Code 051
Transport Sensor (2nd Feed Tray) (S23): Lag Jam: Cause Code 052
Registration Sensor (S16): Lag Jam: Cause Code 057
Paper Exit Sensor (S10): Lag Jam: Cause Code 060
Reverse Sensor (S9): Late Jam: Cause Code 024
Reverse Sensor (S9): Lag Jam : Cause Code 064
Duplex Exit Sensor (S3): Late Jam: Cause Code 025
Duplex Exit Sensor (S3): Lag Jam: Cause Code 065
Duplex Entrance Sensor (S5): Late Jam: Cause Code 027
Duplex Entrance Sensor (S5): Lag Jam: Cause Code 067
Duplex No Feeding: Cause Code 009
Bypass Transport Sensor 1: Lag Jam: Cause Code 048
Display Error
"No paper in Tray 1" is displayed even when the paper is in
"No paper in Tray 2" is displayed even when the paper is in
"Tray 1 not set" is displayed even when the tray is set
"Tray 2 not set" is displayed even when the tray is set
Wrong paper size displayed on the operation panel
Does not Shift to Right Door Open Status
Cannot Detect Paper Full
Cannot Print as Paper Full Alert Cannot be Turned Off
Others
"Replace the waste toner bottle" is displayed even when it is clear that the waste toner bottle is not full
Waste toner bottle is never full
No waste toner bottle set is displayed on controller board even when it is clear that is set
Waste toner bottle is not detected even when it is set
PTR Open/Close LED (LED1) not lit & Paper Transfer Unit Open
Paper Transfer Unit Open/Close LED not lit
PTR Open/Close LED (LED1) always lit
Troubleshooting for Finishing Options
Side-to-side Registration Error (Finisher Registration Adjustment)
Booklet Finisher SR3290/Finisher SR3280
Booklet Finisher SR3270/Finisher SR3260
Stapling Misalignment of Some Sheets or Last Sheet (Booklet Finisher SR3290 / Finisher SR3280) （Booklet Finisher SR3290/Finisher SR3280）
Paper Stacking Error on Shift Tray (Booklet Finisher SR3270 / Finisher SR3260)
Finisher Jogger Problem (Booklet Finisher SR3270/Finisher SR3260)
Skew Adjustment for Saddle Stitching and Center Folding (Booklet Finisher SR3270)
Early Tray Full Detection Mylar for Internal Finisher SR3250
Pasting the Mylar
Paper Curl Problem for Internal Finisher SR3300
Maximum number of Sheets for Stapling and What Happens when the Job Has Too Many Pages
Specifications: Maximum Sheet Capability for Staple Jobs
Behavior: When the Number of Sheets Exceeds the Maximum Staple Capability
Select the Behavior when the Job Has More than the Maximum of Staple Capability with SP5199
Electrical Component Defects
Fuses
Vertical Streaks on Copies due to Scanning Problems
Overview
Converting the ARDF DF3110 to Contact Scanning
Converting the SPDF3100 to Contact Scanning
Image Quality Problems
Misrecognition of Auto Color Selection When Scanning Originals
Misrecognition of Auto Color Selection (Copy/Scanner)
Error Condition
Cause
Countermeasure
Failure to Reproduce Colored Text During Color Copying
Flowchart for Identifying Unit Causing Image Quality Degradation
Scale-Like Density Fluctuation
Other Troubleshooting
When Fluorescent/ LED Lamps Flicker
When Abnormal Noise Occurs
Operation Check Procedures of the Toner Supply Motor/Toner Bottle Drive Motor
Procedure of Checking Abnormal Noise of Drive Unit (Peripheral Fusing)
Error Message ”Replacement of the control panel is now necessary” is Displayed and SC843-02 Occurs
Error Message ”Invalid firmware is...” Appears after Turning Power ON
System Maintenance
SP Tables
Overview of Firmware Update
Difference from Previous Machine
Overview
Firmware Types
Firmware Update (Removable Media)
Overview
Media slot to use when updating
Using the SD card
Using the USB Flash Drive
Update Procedure
Preparation
Note for Update
Using the Slot on the Back of the Machine
Using the Slot on the Operation Panel (Immediate Update)
Using the Slot on the Operation Panel (Reserve)
Error Screens During Updating
Firmware Update (Smart Firmware Update)
Overview
Immediate Update
Update at the Next Visit (Reserve)
How to Set the Machine to Download Firmware Later (Reserve)
How to Check if the Firmware Downloaded with Reserve
How to Install Firmware Downloaded with Reserve
Firmware Update (Remote Firmware Update)
RFU Performable Condition
Firmware Update (Auto Remote Firmware Update)
Overview
Downloading and Updating Process
Downloads the Latest Package
ARFU Update Determination
Update Process
Related SP
Updating JavaVM
Overview
Deactivating SDK Applications and Removing the VM Card
Operation from Operation Panel
Operation from Web Image Monitor
Updating JavaVM and Inserting the VM Card
Activating SDK Applications
NVRAM Data Upload/Download
Uploading Content of NVRAM to an SD card
Downloading an SD Card to NVRAM
Address Book Upload/Download
Information List
Download
Upload
Capturing the Device Logs
Overview
Security of the Operation Log
Retrieving the Device Logs via Operation Panel
Procedure for Retrieving the Device Log with SD Card
Retrieving the Device Logs via Web Image Monitor
SMC List Card Save Function
Overview
SMC List Card Save
Procedure
File Names of the Saved SMC Lists
Error Messages
UP/SP Data Import/Export
UP Data Import/Export
Data that can be imported and exported
Data that cannot be imported or exported
Exporting Device Information
Importing Device Information
SP Data Import/Export
Data that can be imported and exported
Exporting Device Information
Importing Device Information
Possible solutions for import/export problems
Card Save Function
Overview
Card Save:
Procedure
Error Messages
Test Pattern Printing
Detailed Descriptions
Product Overview
Component Layout
Paper Path
Drive Layout
Component Layout
Scanner Unit
Laser Exposure Unit
Image Transfer Unit
PCDU
Toner Supply / Waste Toner Bottle
Paper Feed Unit
Duplex Unit
Bypass Unit
Fusing Unit
Paper Transfer / Paper Exit
Air Flow
Drive Unit
Board / Switch
Scanner
Changes from the Previous Models
Overview
Reading System
Scanner
Mechanism
Scanner Drive
Operation Flowchart
Scanner Carriage Storage Control
Document Size Detection
Improved Tolerance to Black Lines when Paper Passes through ARDF/SPDF
Difference between Non-contact Transport and Contact Transport in DF Scanning
Anti-Condensation Heater
Image Processing
Changes from the Previous Machine
Mechanism
SBU
BICU
Laser Unit
Changes from the Previous Models
Overview
Parts Construction
Mechanism
LD Drive Board (PCB14) (PCB15)
LD Safety Switch
Line Scanning Mechanism
Auto Image Adjustment (Image Density / Color Calibration)
Changes from the Previous Models
Mechanism
Sensor Construction
Process Control (Image Density Control)
Outline
Result Code for Executing Process Control
The Process Control Flow
Electrified Potential / Development Bias, Vref Correction
LD Power Control
Toner Supply Control
Developer Initial Setting
MUSIC (Automatic Color Registration Correction)
Correction Timing
Executing MUSIC Manually
[Color Registration] in Settings (SP2-111-004: mode d)
MUSIC Error Judgment
Real Time Process Control
IBACC
SP Descriptions
PCDU (Photo Conductor and Development Unit)
Changes from the Previous Models
Overview
Mechanism (PCU)
Drum Drive
Charge
Drum Cleaning
Mechanism (Development)
Development System
Parts Construction
Agitation System
TD sensor (S37)(S38)(S39)(S40)
Inner Pressure Adjustment Filter
Development Drive
Development Bias
Toner Supply
Changes from the Previous Machine
Overview
Mechanism
Toner Supply (Toner Bottle - Sub-hopper)
Toner Bottle ID Chip and ID Chip ContactBoard
Toner Supply (Sub-hopper - Development Unit)
Drive
Toner Near End/End Detection
SP Descriptions
Waste Toner
Changes from the Previous Models
Overview
Mechanism
Waste Toner Bottle Set Detection
Waste Toner Drive
Waste Toner Recovery Path (PCU/Image Transfer Unit)
Waste Toner Bottle Full Detection
Image Transfer and Paper Transfer
Changes from the Previous Models
Overview
Image Transfer Unit
Paper Transfer Unit
Image Transfer Unit Mechanism
Drive Mechanism
Transfer Bias
ITB Contact and Release
Image Transfer Belt Drive Control
Image Transfer Order
Image Transfer Belt Cleaning Mechanism
Paper Transfer Unit Mechanism
Paper Transfer Mechanism
PTR (Paper Transfer Roller) Drive
PTR (Paper Transfer Roller) Contact and Separation
Separation
TM/ID sensor
Paper Feed / Transport
Changes from the Previous Models
Bypass Tray Assist Function
Bypass Tray Paper Size Detection System
Switching On/Off the Bypass Pick-Up Solenoid
Paper Feed Unit / Paper Feed Tray
Paper Jam Detection
Overview
Feed / Transport
Tray Base Plate Lift
Paper Feed Mechanism
Paper Feed Transport Mechanism
Paper Size Detection (1st Paper Tray)
Paper Size Detection (2nd Paper Tray)
Remaining Paper Detection
Paper End Detection
Paper Supply Drive
Paper Dust Removal Mechanism
Tray Draw-in Mechanism
Bypass Feed
Bypass Feed Paper/Separation Mechanism
Bypass Feed Paper Size Detection
Bypass Feed Paper End Detection
Bypass Paper Feeder Drive
Duplex
Transport Inversion Mechanism
Duplex Drive
Interleave Mechanism
Paper Exit Unit
Delivery Location Change-over
Paper Exit Full Detection/Paper Exit Jam Detection
Drive/Sensor Layout
Transport Roller Drive Source
Gate/Pick-up arm Drive Source
Inter-roller Transport Path
Sensor Position
Paper Exit Driven Roller and Paper Support Guide
Removing Wrinkling in the Tray
Fusing
Changes from the Previous Models
Overview
Mechanism
Fusing System
Temperature Control (IM C6000/C5500/C4500)
Temperature Control (IM C3500/C3000/C2500/C2000)
Fusing Drive
Pressure Release Mechanism
Fusing Temperature Control
CPM down control
Curl Correction Mechanism
Electrical Parts
Changes from the Previous Models
Block Diagram
Board Outline
Paper Tray Dehumidifier Heaters and Scanner/PCDU Anti-condensation Heaters
Circuit Configuration
Exterior Cover/Air Flows (Fan Control)
Changes from the Previous Models
Overview
IM C6000/C5500/C4500
IM C3500/C3000/C2500/C2000
Mechanism
Cooling of PSU
Cooling of Toner Supply Parts
Cooling of PCDU Parts
Cooling of Fusing Parts
Cooling of Actuator
Cooling in Controller Box
Control when Temperature Rises in the Machine
Energy Save
Energy Saver Modes
Setting Items that are Related to Energy Saving
Recovery Time/Reduced Electrical Consumption
Power States of this Machine
Verification of Up Time for each Energy Saving State
Checking the Up time by Device State
Recommendation
New Functions
PS3/PDF Direct Emulation (Clone PS)
Overview
How to Distinguish Adobe PS from Clone PS
Difference in Device Fonts
Differences in Driver Functions
Bypass Tray Assist Function
Web Help Support
Displaying an Alert When the Ethernet Cable is Broken or Disconnected
"RemoteConnect Support" and "Remote Panel Operation"
Copy: Shiny Materials Mode
Other Functions
Proximity Sensor
Overview
Sensor Operation
Operation Modes
UP Setting
Related SC Codes
Related SP Code
10 Second Recovery from Sleep Mode
Improving the Print Start Time under Low Temperature, Low Humidity, or at Low Voltage
Improving the Throughput at the Start of Printing, under Low Temperature, or at Low Voltage
Smart Operation Panel G2.5
Replacement and Adjustment
LCD
Microphone
Wi-Fi Module
Speaker
Main Controller Board
NFC Board
Mechanism
System Components
Hardware Specifications
Software Specifications
Communication Specifications
Panel Components/Screen Layout
Components of the Control Panel
Panel Display
Electrical Components
Touch Panel
Controlling the Power Supply
Exiting Energy Saving Modes
Screen Startup Mode
Shutdown Functions
System Maintenance
Maintenance Modes
Login to/Logout from Control Panel Service Mode
Login
Login Status Indicator
Logout
When Entry to Service Mode Is Prohibited by the Administrator
Service Mode Menu
Wireless & Networks
Device
Personal
System
Panel Self Check
LED Check
Key Check
LCD Check
TouchPanel Calibration
Bluetooth Check
Speaker Check
TouchPanel Check
Wireless LAN Check
MultiTouch Calibration
eMMC Erasure Count
Recovery Mode
Special Key Combinations
Backup/Restore for Smart Operation Panel Application/Settings Function
Overview
Backup
Restore
Software Update
Updating the Smart Operation Panel
Installation/Update from a Media
Installation/Update from the eDC Server
Application Site
Troubleshooting
Problems and Errors Related to Hardware
Errors Related to Applications
Factory Reset and Restoration
Factory Reset
Errors that occur during application update from an SD card
Error Messages
Error Codes
Errors that occur during update from the eDC Server
Other Troubleshooting
Operation Panel Unit