The access log file is created when export/import is executed. The file is stored in the same location as the exported device setting information file.
If an error occurs, check the log's result code in the access log file first. Values other than 0 indicate that an error occurred.
The result code will appear in the circled area illustrated below.
- Example of a log file
If you cannot solve the problem or do not know how to solve it after checking the code, note down the error log entry, then contact your supervisor.
Result Code | Cause | Solutions |
|---|---|---|
2 (INVALID REQUEST) | A file import was attempted between different models or machines with different device configurations. | Import files exported from the same model with the same device configurations. |
4 (INVALID OUTPUT DIR) | Failed to write the device information to the destination device. | Check whether the destination device is operating normally. |
7( MODULE ERROR) | An unexpected error occurred during import or export. | Switch the power off and then back on, and then try the operation again. If the error persists, contact your supervisor. |
8 (DISK FULL) | The available storage space on the external medium is insufficient. | Execute the operation again after making sure there is enough storage space. |
9 (DEVICE ERROR) | Failed to write or read the log file. | Check whether the path to the folder for storing the file or the folder in which the file is stored is missing. |
10 (LOG ERROR) | The hard disk is faulty. | Contact your supervisor. |
20 (PART FAILED) | Failed to import some settings. | The reason for the failure is logged in "NgCode". Check the code. Reason for the Error (Ng-Name) 2. INVALID VALUE The specified value exceeds the allowable range. 3. PERMISSION ERROR The permission to edit the setting is missing. 4. NOT EXIST The setting does not exist in the system. 5. INTERLOCK ERROR The setting cannot be changed because of the system status or interlocking with other specified settings. 6. OTHER ERROR The setting cannot be changed for some other reason. |
21 (INVALID FILE) | Failed to import the file because it is in the wrong format in the external medium. | Check whether the file format is correct. The import file should be a CSV file. |
22 (INVALID KEY) | The encryption key is not valid. | Use the correct encryption key. |
- When exporting device information from the operation panel, the data can be saved only on an SD card.
- The file format for exports is CSV.