20 | Physical address mapping cannot be performed. | - Switch the main power supply off and on to try again.
- Re-insert the removable media to reboot it.
- Replace the controller board if the above solutions do not solve the problem.
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21 | Insufficient memory for the download | - Switch the main power supply off and on to try again.
- Replace the controller board if the updating cannot be done by switching the power off and on.
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22 | Decompression of compressed data failed. | - Switch the main power supply off and on to try again.
- Replace the removable media used for the update.
- Replace the controller board if the above solutions do not solve the problem.
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24 | Removable media access error | - Re-insert the removable media.
- Switch the main power supply off and on to try again.
- Replace the removable media used for the update.
- Replace the controller board if the above solutions do not solve the problem.
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32 | The removable media used after download suspension is incorrect. Removable media is different between the one which was inserted before power interruption and the one which was inserted after the power interruption. | - Insert the removable media containing the same program as when the firmware update was suspended, and then switch the main power supply off and on to try again.
- There is a possibility that the removable media is damaged if the update cannot be done after the correct removable media has been inserted. In this case, try again with a different removable media.
- Replace the controller board if the above solutions do not solve the problem.
Replace all relevant boards if the update is done for the BICU and FCU.
Replace the operation panel unit if the update is done for the operation panel. - After replacing the unit, update it using the same removable media. If the update is successful, this error code disappears.
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33 | Removable media version error. The wrong removable media version is downloaded. | - Install the correct ROM update data for each version in the removable media.
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34 | Destination error. A removable media for the wrong destination is inserted. | - Install the correct ROM update data for each destination (JPN/ EXP/ OEM) in the removable media.
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35 | Model error. A removable media for the wrong model is inserted. | - Install the correct ROM update data for each model in the removable media.
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36 | Module error. The program to be downloaded does not exist on the main machine. The download destination specified by the removable media does not match up to the destination for the main machine’s program. | - Install the program to be updated in advance.
- There is a possibility that the removable media containing the program to be updated has not been mounted. Check to confirm that the removable media has been correctly mounted.
- The removable media is incorrect if the program to be updated has been correctly installed. In this case, insert the correct removable media.
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38 | The version of the downloaded program has not been authorized for the update. | - Make sure that the program to be overwritten is the specified version.
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40 | Engine download fails. | - Switch the main power supply off and on to try again.
- If this error occurs while using the media slot on the left side of the operation panel, perform a retry using the media slot on the back of the machine.
- If the download fails again, replace the controller board and the BICU.
- After replacing the unit, update it using the same removable media. If the update is successful, this error code disappears.
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41 | Fax download fails. | - Switch the main power supply off and on to try again.
- If the download fails again, replace the controller board and the FCU board.
- After replacing the unit, update it using the same removable media. If the update is successful, this error code disappears.
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42 | Control panel/language download fails. | - Switch the main power supply off and on to try again.
- If the download fails again, replace the controller board and the operation panel unit.
- After replacing the unit, update it using the same removable media. If the update is successful, this error code disappears.
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43 | Printing download fails. | - Switch the main power supply off and on to try again.
- The removable media is damaged if the update fails again. Replace the removable media.
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44 | The data to be overwritten cannot be accessed when controller-related programs are downloaded. | - Switch the main power supply off and on to try again.
- Install the correct ROM update data in the removable media.
- Replace the controller board if the data to be overwritten is contained on the controller board.
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49 | Firmware updates are currently prohibited. | - The setting of Update Firmware in the Administrator Tools has been set to [Prohibit] by an administrator. Amend the setting to [Do not Prohibit] and try again.
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50 | The results of the electronic authorization check have rejected the update data. | - Install the correct ROM update data in the removable media.
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57 | @Remote is not connected at the date/time reserved for receiving the package firmware update from the network. | - Check the @Remote connection.
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58 | Update cannot be done due to a reception route problem. | - Check the @Remote connection.
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59 | HDD is not mounted. | - Check the HDD connection.
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60 | HDD could not be used during the package firmware update. | - Try again.
- Replace the HDD if the download fails again.
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61 | The module ID for the package firmware update is incorrect. | - Prepare the correct package files.
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62 | The configuration of the package firmware update files is incorrect. | - Prepare the correct package files.
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63 | Reception fails due to the power off at the reserved date/time of the remote firmware update from the network. | - Update is to be done automatically when the next reception time has elapsed.
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64 | Reception fails due to the power off at the reserved date/time of the package firmware update from the network. | - Reset the reservation date/time for the remote update.
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65 | Reception fails due to the status error of the machine at the reserved date/time of the remote firmware update from the network. | - Update is to be done automatically when the next reception time has elapsed.
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66 | Reception failed due to the status error of the machine at the reserved date/time of the package firmware update from the network. | - Reset the reservation date/time for the remote update.
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67 | Acquisition of the latest version information from the Gateway fails at the reserved date/time of the remote firmware update from the network. | - Check that the network is connected correctly.
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68 | Acquisition of the latest version information from the Gateway fails. | - Check that the network is connected correctly.
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69 | Download fails at the reserved date/time of the remote firmware update from the network. | - Check that the network is connected correctly.
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70 | Package firmware download from the network fails. | - Check that the network is connected correctly.
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71 | Network communication error occurs at the reserved date/time of the package firmware update from the network. | - Check that the network is connected correctly.
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72 | The setting of @Remote is invalid at the reserved date/time of the package firmware update from the network. | - Set the setting of @Remote Service in the Administrator Tools to [Do not Prohibit].
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| 74 | Package file decompression has failed. | |
| 75 | The amount of update data has exceeded the limit. There is too much data in the removable media. | - Move “fwu” in the “/romdata” directory out of that directory so that the same modules are not located in the same directory.
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| 83 | Package RFU reception has been canceled by the user. | |
| 84 | Package RFU reception timeout. The reception time has exceeded the limit (100 minutes). | |
