- Prepare and check the following checkpoints before you visit the customer site. For details, ask the @Remote key person.
Checkpoints before making @Remote settings
- The setting of SP5-816-201 in the mainframe must be "0".
- Print the SMC with SP5-990-002 and then check if a device ID2 (SP5-811-003) must be correctly programmed.
- 6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
- ID2 (SP5-811-003) and the serial number (SP5-811-001) must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)
- Make sure to shut down and reboot the machine once before printing the SMC. Otherwise, the latest settings may not be collected when the SMC is printed.
- The following settings must be correctly programmed.
- Proxy server IP address (SP5-816-063)
- Proxy server Port number (SP5-816-064)
- Proxy User ID (SP5-816-065)Settings
- Proxy Password (SP5-816-066)
- Get a Request Number
Execute the @Remote Settings
- Enter the SP mode.
- Input the Request number which you have obtained from @Remote Center GUI, and then enter [OK] with SP5-816-202.
- Confirm the Request number, and then click [EXECUTE] with SP5-816-203.
Check the confirmation result with SP5-816-204.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (authentication error)
Check Proxy username and password.
6
Communication error
Check the network condition.
8
Other error
See "SP5816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
11
Already registered
-
12
Parameter error
-
20
Dial-up authentication error
* These errors occur only in the modems that support @Remote.
21
Answer tone detection error
22
Carrier detection error
23
Invalid setting value (modem)
24
Low power supply current
25
unplugged modem
26
Busy line
- Make sure that the screen displays the Location Information with SP5-816-205 only when it has been input at the Center GUI.
- Click [EXECUTE] to execute the registration with SP5-816-206.
Check the registration result with SP5-816-207.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
1
Request number error
Check the request number again.
2
Already registered
Check the registration status.
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (Authentication error)
Check Proxy username and password.
8
Other error
See "SP5-816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
11
Already registered
-
12
Parameter error
-
20
Dial-up authentication error
* These errors occur only in the modems that support @Remote.
21
Answer tone detection error
22
Carrier detection error
23
Invalid setting value (modem)
24
Low power supply current
25
unplugged modem
26
Busy line
- Exit the SP mode.
SP5-816-208 Error Codes
Caused by Operation Error, Incorrect Setting
Code | Meaning | Solution/ Workaround |
|---|---|---|
-12002 | Inquiry, registration attempted without acquiring Request No. | Obtain a Request Number before attempting the Inquiry or Registration. |
-12003 | Attempted registration without execution of a confirmation and no previous registration. | Perform Confirmation before attempting the Registration. |
-12004 | Attempted setting with illegal entries for certification and ID2. | Check ID2 of the mainframe. |
-12005 | @Remote communication is prohibited. The device has an Embedded RC gate-related problem. | Make sure that "Remote Service" in Settings is set to "Do not prohibit". |
-12006 | A confirmation request was made after the confirmation had been already completed. | Execute registration. |
-12007 | The request number used at registration was different from the one used at confirmation. | Check Request No. |
-12008 | Update certification failed because mainframe was in use. | Check the mainframe condition. If the mainframe is in use, try again later. |
-12009 | The ID2 in the NVRAM does not match the ID2 in the individual certification. | Check ID2 of the mainframe. |
-12010 | The certification area is not initialized. | Initialize the certification area. |
Error Caused by Response from GW URL
Code | Meaning | Solution/ Workaround |
|---|---|---|
-2385 | Other error | |
-2387 | Not supported at the Service Center | |
-2389 | Database out of service | |
-2390 | Program out of service | |
-2391 | Two registrations for the same mainframe | Check the registration condition of the mainframe |
-2392 | Parameter error | |
-2393 | External RCG not managed | |
-2394 | Mainframe not managed | |
-2395 | Box ID for external RCG is illegal. | |
-2396 | Mainframe ID for external RCG is illegal. | |
-2397 | Incorrect ID2 format | Check the ID2 of the mainframe. |
-2398 | Incorrect request number format | Check the Request No. |
SP descriptions
- SP5-816-201 (Remote Service: Regist Status DFU(SSP))
Displays a number that indicates the status of the @Remote service device.
0: Neither the registered device by the external nor embedded RCG device is set.
1: The embedded RCG device is being set. Only Box registration is completed. In this status, this unit cannot answer a polling request from the external RCG.
2: The embedded RCG device is set. In this status, the external RCG unit cannot answer a polling request.
3: The registered device by the external RCG is being set. In this status, the embedded RCG device cannot be set.
4: The registered module by the external RCG has not started. - SP5-990-002 (SP Print Mode: SP(Mode Data List)
Prints the configuration sheets of the system and user settings: SMC.
Make sure to shut down and reboot the machine once before printing the SMC. Otherwise, the latest settings may not be collected when the SMC is printed. - SP5-811-003 (Machine No. Setting: ID2 Code Display)
Sets the ID-2 code used to identify the @remote device at installation. - SP5-816-063 (Remote Service: Proxy server IP address)
This SP sets the address of the proxy server used for communication between the RCG device and the gateway. Use this SP to set up or display the customer proxy server address.
The address is necessary to set up the embedded RCG-N.
The address display is limited to 127 characters. Characters beyond the 127 characters are ignored.
This address is customer information and is not printed in the SMC report. - SP5-816-064 (Remote Service: Proxy server Port number)
This SP sets the port number of the proxy server used for communication between the embedded RCG-N and the gateway. This setting is necessary to set up the embedded RC Gate-N.
This port number is customer information and is not printed in the SMC report. - SP5-816-065 (Remote Service: Proxy User ID)
This SP sets the HTTP proxy certification username.
The length of the name is limited to 31 characters. Any character beyond the 31st character is ignored.
This name is customer information and is not printed in the SMC report. - SP5-816-066 (Remote Service: Proxy Password)
This SP sets the HTTP proxy certification password.
The length of the password is limited to 31 characters. Any character beyond the 31st character is ignored.
This name is customer information and is not printed in the SMC report. - SP5-816-202 (Remote Service: Letter Number DFU(SSP))
Allows entry of the number of the request needed for the RCG-N device. - SP5-816-203 (Remote Service: Confirm Execute)
Executes the inquiry request to the @Remote GW URL. - SP5-816-204 (Remote Service: Confirm Result DFU(SSP))
Displays a number that indicates the result of the inquiry executed with SP5816 203. - SP5-816-205 (Remote Service: Confirm Place DFU(SSP))
Displays the installed section informed from G/W for the response of request number inquiry if the section is enrolled on the G/W. - SP5-816-206 (Remote Service: Register Execute)
Executes "Embedded RCG Registration". - SP5-816-207 (Remote Service: Register Result DFU(SSP)
Displays a number that indicates the registration result.